Shipping Policy

Our Commitment to Your Equestrian Journey

At Riding Apparel Store, we understand that precision in fit and quality are paramount in equestrian apparel. Just as you demand excellence in the saddle, we demand excellence in our service. Our shipping and returns policies are designed with the dedicated rider in mind, ensuring your experience with us is as seamless as your perfect dressage routine.

Order Processing Time

We pride ourselves on swift order processing. All orders are processed within 1-2 business days from the date your order is placed. During peak seasons or promotional periods, please allow up to 3 business days for order processing.

Shipping Methods & Timeframes

We offer two reliable shipping options to serve our global community of riders:

Please Note: We ship globally, excluding Asia and some remote areas. Delivery times may vary based on destination and customs processing.

Our Return Promise

We want you to love your equestrian gear as much as we love curating it. If any item doesn’t meet your expectations, we’re here to help with a straightforward returns process that respects both your time and your passion for riding.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to ensure your riding apparel fits perfectly and meets your equestrian standards.

Condition Requirements

To be eligible for return or exchange, items must be:

• In original, unused condition
• With all original tags attached
• In original packaging
• Free from any signs of wear, dirt, or damage

Step-by-Step Return Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

• Your order number
• Items you wish to return or exchange
• Reason for return
• Whether you prefer an exchange or refund

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Authorization Number and detailed shipping instructions. Please do not send items back without this authorization, as we cannot process unauthorized returns.

Step 3: Ship Your Return

Package your items securely in their original packaging and include:

• All original tags and labels
• The original packing slip or a copy of your order confirmation
• Your Return Authorization Number clearly marked on the outside of the package

Ship to:
Riding Apparel Store Returns
27 Cabbage Crossing
Savannah, US 31411

Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error.

Step 4: Processing Your Return

Once we receive your return, please allow:

• 2-3 business days for inspection and processing
• Additional 5-10 business days for your refund to be processed

Refund Information

Refund Timing & Method
Refunds will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after we process your return
• PayPal: 3-5 business days after we process your return

Please note: Shipping charges are non-refundable, unless the return is due to our error.

Exchange Process

For exchanges, we’ll ship your new item once we receive and process your return. If the exchanged item costs more than the original, we’ll contact you to arrange payment for the difference. For lower-priced exchanges, we’ll refund the difference.

International Returns

As we serve customers globally (excluding Asia and some remote areas), international returns follow the same process. However, customers are responsible for all return shipping costs and any applicable customs fees.

Thank you for choosing Riding Apparel Store. We appreciate your trust in us for your equestrian needs and look forward to continuing to serve your riding journey.

Happy Riding!
The Riding Apparel Store Team