At Riding Apparel Store, we understand that finding the perfect fit for your equestrian needs is as important as the quality of our products. Just as we’re committed to providing premium riding essentials like English riding breeches, show coats, and safety gear, we’re equally dedicated to ensuring your complete satisfaction with every purchase.

Our Return & Exchange Promise

We want you to love your equestrian gear as much as we love curating it. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward returns process that respects your time and riding passion.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to ensure your riding apparel fits perfectly and meets your equestrian standards.

Condition Requirements

To be eligible for return or exchange, items must be:

  • In original, unused condition
  • With all original tags attached
  • In original packaging
  • Free from any signs of wear, dirt, or damage

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Helmets and Safety Gear – Due to safety regulations and hygiene concerns
  • Gloves – For hygiene protection
  • Hats and Scarves – Personal hygiene considerations
  • Any items that have been worn, used, or have removed tags

We take your safety as seriously as you do, which is why these items must remain non-returnable once they leave our facility.

Step-by-Step Return Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

  • Your order number
  • Items you wish to return or exchange
  • Reason for return
  • Whether you prefer an exchange or refund

Use our convenient return request template below:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Riding Apparel Store Team,


I would like to request a [return/exchange] for my recent order #[Your Order Number].


Items to return/exchange:

– [Product Name, Size, Color]

– [Product Name, Size, Color]

Reason for return/exchange: [Please specify – size issue, wrong item, etc.]

Preferred resolution: [Refund / Exchange for (specific product)]

Contact Information:

Full Name: [Your Full Name]

Email: [Your Email Address]

Phone: [Your Phone Number]

Thank you for your assistance.

Sincerely,

[Your Name]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Authorization Number and detailed shipping instructions. Please do not send items back without this authorization, as we cannot process unauthorized returns.

Step 3: Ship Your Return

Package your items securely in their original packaging and include:

  • All original tags and labels
  • The original packing slip or a copy of your order confirmation
  • Your Return Authorization Number clearly marked on the outside of the package

Ship to our returns address:

Riding Apparel Store Returns
27 Cabbage Crossing
Savannah, US 31411

Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error.

Step 4: Processing Your Return

Once we receive your return, please allow:

  • 2-3 business days for inspection and processing
  • Additional 5-10 business days for your refund to be processed

Refund Information

Refund Timing & Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after we process your return
  • PayPal: 3-5 business days after we process your return

Please note that shipping charges are non-refundable, unless the return is due to our error.

Exchange Process

For exchanges, we’ll ship your new item once we receive and process your return. If the exchanged item costs more than the original, we’ll contact you to arrange payment for the difference. For lower-priced exchanges, we’ll refund the difference.

International Returns

As we serve customers globally (excluding Asia and some remote areas), international returns follow the same process. However, customers are responsible for all return shipping costs and any applicable customs fees.

Need Help?

Our customer service team, comprised of fellow riders who understand your equestrian needs, is here to assist you:

Email: [email protected]

Response Time: 1-2 business days

We’re committed to making your returns experience as smooth as your riding experience should be.

Thank you for choosing Riding Apparel Store. We appreciate your trust in us for your equestrian needs and look forward to continuing to serve your riding journey.

Happy Riding!
The Riding Apparel Store Team