Welcome to Riding Apparel Store, where equestrian excellence meets unbeatable style! We’re dedicated to providing premium riding gear for riders of all ages and disciplines. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact our customer service team—we’re here to help fellow riders!

Product Information

What types of products do you offer?
We specialize in high-quality equestrian apparel and accessories for riders of all levels. Our menu includes:
  • Belts, English Riding Breeches, and English Show Coats and Jackets
  • English Show Shirts, Equestrian Accessories, and Gear Bags
  • Gloves, Hats, Scarves, and Seasonal Accessories
  • Helmets and Safety Gear for maximum protection
  • Jackets and Vests for Women, Jeans, and Kids’ collections (e.g., Kids Breeches, Tights, Jodhpurs, and Casual Tops)
  • Mens Breeches and more
Our products are designed to blend style with functionality, ensuring you look and feel great in the saddle.
Are your products suitable for both casual and competitive riders?
Absolutely! Our range caters to all equestrian enthusiasts—from everyday trail riders to competitive show jumpers. We offer everything from durable casual wear like jeans and kids’ tops to professional show coats and safety gear, so you can find gear that matches your riding style and needs.
Do you have items for children?
Yes, we have a dedicated kids’ section featuring breeches, tights, jodhpurs, casual tops, jackets, vests, and show coats. Our kids’ products are crafted with the same attention to quality and comfort as our adult lines, perfect for young riders growing their passion.

Shipping and Delivery

Where do you ship, and how long does delivery take?
We ship globally, except for some Asian countries and remote areas. Delivery times depend on your chosen shipping method:
  • Standard Shipping ($12.95): Shipped via DHL or FedEx, typically arriving within 10-15 days after leaving our warehouse. Includes tracking.
  • Free Shipping (orders over $50): Shipped via EMS, with delivery in 15-25 days after shipment. A cost-effective option for budget-conscious riders.
Order processing takes 1-2 business days (may be slightly longer during peak seasons). For specific location queries, email us.
Do you offer tracking for orders?
Yes! Once your order ships, you’ll receive a confirmation email with tracking information. This lets you monitor your package’s journey and anticipate its arrival—because we know how exciting it is to get new riding gear!
Are there additional costs for international orders?
International orders may be subject to customs duties or import taxes, which are the responsibility of the recipient. We handle the shipping efficiently, but any local fees are not included in our prices.

Returns and Exchanges

What is your return policy?
We offer a straightforward return policy: you may return items within 15 days of receipt for a full refund or exchange. Items must be unworn and in their original packaging with tags attached. We want you to be completely satisfied with your equestrian gear!
How do I initiate a return or exchange?
To start a return or exchange, please contact our customer service team at [email protected] with your order details. We’ll guide you through the process to ensure it’s smooth and hassle-free.

Payment and Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is processed safely, so you can shop with confidence.
Do I need to create an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience. It’s optional but recommended for frequent riders!

General Inquiries

How can I contact you?
You can reach us at [email protected] for any questions. Our team, based at 27 Cabbage Crossing, Savannah, US 31411, is composed of fellow riders who understand your needs and are here to assist.
What makes Riding Apparel Store unique?
As riders ourselves, we’re passionate about delivering reliable, stylish equestrian gear that enhances your riding experience. From our family to yours, we focus on quality, timely delivery, and exceptional service. Shop our collections today and feel the difference!

Thank you for choosing Riding Apparel Store—where style meets the saddle! Happy riding!